Who do I contact if something goes wrong at the home?

Contact the Gem Stays team 24/7 at hello@gemstays.com or 520-300-9800. For medical, fire or police emergencies, call 911 first.

When is monsoon season?

Roughly June through September. Storms usually build in the afternoon and can cause flash flooding, so avoid washes and never drive through flowing water.

Is the tap water safe to drink?

Yes. Tucson tap water meets federal drinking water standards. Keep a refillable bottle with you to stay hydrated.

Downtown, Fourth Avenue and the university are walkable and served by the fare-free streetcar. For most other areas and outdoor activities, a car is the easiest way to get around.

Tucson Guest Resources

Everything practical for your stay, and how to reach us any time.

Back to the Tucson guide

Good to know

The essentials

Emergencies
Call 911 first for medical, fire or police emergencies.
We're here 24/7
For anything about your home, email hello@gemstays.com or call 520-300-9800.
Free transit
Sun Tran buses and the Sun Link Streetcar are currently fare-free.
Respect the heat
From May to September, hike at sunrise, carry plenty of water and never leave people or pets in a parked car.
Monsoon storms
Roughly June to September. Never drive or walk into a flooded wash. Turn Around, Don't Drown.
Desert wildlife
Watch for rattlesnakes, scorpions and javelinas. Use a flashlight at night and shake out shoes left outside.

Nearest hospitals

In an emergency, call 911. These are the nearest full-service hospitals by area.

Banner – University Medical Center Tucson (1625 N Campbell Ave): Level I trauma center, usually closest to the Downtown, Fourth Avenue, University and West Side homes and the Midtown casitas on Jacinto and Birdman.
Tucson Medical Center (5301 E Grant Rd): usually closest to the Soorya homes, Prana Hacienda and Casa Serena.
Northwest Medical Center (6200 N La Cholla Blvd, 520-742-9000): usually closest to La Palmera and The Desert Preserve.
Oro Valley Hospital (1551 E Tangerine Rd, 520-901-3500): usually closest to Westminster Retreat.

Traffic changes the fastest route, so check your map app. For Louis House and Casa Verde, compare Banner and Tucson Medical Center.

Walkable in the center, a car for everything else.

Getting here and getting around

Fly in

Tucson International Airport

By train

Amtrak Tucson station

Fare-free

Sun Link Streetcar

Fare-free

Sun Tran buses

Before a road trip

AZ 511 road conditions

Weather, groceries & visitor info

Forecasts and storms

National Weather Service Tucson · Turn Around, Don't Drown

Winter nights can drop near freezing, and Mount Lemmon is often 20 to 30 degrees cooler than the city. Pack layers.

Groceries and markets

Food Conspiracy Co-op (412 N 4th Ave) · Time Market (444 E University Blvd) · Heirloom Farmers Markets (Sundays at Rillito Park, Saturdays at Steam Pump Ranch in Oro Valley)

Full-size supermarkets and pharmacies are a short drive from every Gem Stays home.

Visitor info

Visit Tucson · Tucson City of Gastronomy · Things to do · Where to eat

Transit and roads

Tucson Airport · Amtrak · Sun Link Streetcar · Sun Tran · AZ 511

Common questions

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